Ensure your FAQ page includes links so customers can find instant answers if you are offline, out of the office, or on a call.Your customers can easily access your training decks and calls by linking to them.Here are a few helpful documents and links to bookmark: With Slack's bookmark feature, keep track of meaningful conversations or channels you frequently use. Getting lost in the sea of channels and conversations is easy when working with multiple clients or in a large organisation. However, you shouldn't have commercial conversations like renewals, upsells, or cross-sells. You can use Slack for product issues, bugs, investigations, and quick access to critical information. Include instructions on how messages should be formatted and what content should be shared. # 1 Channel Guidelinesīy establishing guidelines for your shared Slack channels, you can ensure everyone understands what's expected. Here are seven tips to maximize Slack's efficiency and drive customer conversations without losing control. Despite its versatility and flexibility, managing customer conversations efficiently can take time and effort. Especially in the age of remote work, Slack has become a powerful tool for customer communication and collaboration.

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